Scalability Failure Case Study: COVID-19 Test
By day, I coach SaaS founder CEOs on how to scale. By night, I volunteer as an emergency worker in the Seattle metro area. Normally, those two worlds do not intersect, but they did in …
The 3 Prerequisites to Scaling a SaaS Business
Silicon Valley culture is hyper-focused on growth and scalability. There is a right time to grow and scale. Many founder CEOs get the timing wrong. The three prerequisites to effectively scaling are: Product/Market Fit Sales …
Cascade of Errors
I first heard of the phrase “cascade of errors” from a friend of mine who was a private pilot. As part of his desire to be a competent and safe pilot of private planes, he …
Scaling the SaaS CEO
For decades, I’ve expressed the idea that if you want to scale revenue, you need to scale your skills as a CEO. Intuitively, it’s unrealistic to grow your sales by 50% to 100% per year …
Assess, Decide, and Act Cycle
Over the last two years, I’ve been active in my local emergency response volunteer community. I’ve participated in several mass casualty training exercises (e.g., earthquakes, plane crashes, collapsed building structures). In several of those exercises, …
What SaaS CFOs Do
The topic of when, how, and why to hire your first CFO has come up not once, but three different times this week. Once a business crosses $2 million in sales, there is a strong …