
Customer Health Score: The SaaS Early-Warning System for Churn
Most SaaS founders between $5M and $15M Annual Recurring Revenue (ARR) discover churn the same way: a customer who looked fine on the last quarterly

Most SaaS founders between $5M and $15M Annual Recurring Revenue (ARR) discover churn the same way: a customer who looked fine on the last quarterly

PLG companies — businesses that run a product-led growth motion, where the product itself does most of the selling instead of a sales team —

A founder can own half of a company, sell it for $50M, and walk away with $20M while the investor who owns the other half

Of the three numbers people use to judge whether a SaaS company can scale, the CAC payback period is the one I trust most. It

A safe note is the five-page document that lets an investor wire you money today in exchange for equity they will receive later — and

ASC 606 is the accounting standard that decides when the cash a customer pays you actually becomes revenue on your income statement — and for

Most SaaS founders I work with between $5M and $15M Annual Recurring Revenue (ARR) can recite their ARR, their churn, and their CAC payback from

A 409A valuation is the independent appraisal that sets the lowest legal price your employees can pay for their stock options — and getting it

The first VP of Sales is the single most expensive mis-hire a first-time SaaS CEO makes. SaaStr’s Jason Lemkin, who has watched hundreds of these