The One Onboarding Question That Cut SaaS Churn by 27%
In the world of SaaS, small changes can yield massive results. One B2B SaaS company discovered this firsthand when a simple shift in their onboarding approach led to a dramatic 27% drop in churn—practically overnight. The breakthrough came not from a complete process overhaul, but from a single question asked by one standout Customer Success […]
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